Yes, you can always email your onboarding partner. We will respond by pointing you to available resources or being more specific depending on the urgency. Support can also be added to the agenda of the next call.
You can always email your onboarding partner. During a guided onboarding, the focus is on empowering you to adopt the platform autonomously, so if you do email us between calls, we may not always be able to respond right away. When we do respond, we will prioritise pointing you to available resources on ours or HubSpot’s website that will help you solve the problem yourself.
Depending on the urgency of your query, we may be able to point you more specifically in the right direction for support. If the guidance you are seeking is more strategic, we can always add the query to the agenda of your next call. With a guided onboarding, call cadence is twice a week, meaning you are never really too far away from your next call with your onboarding partner.