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Salary: Up to £35k (DOE)

Client Success Manager - Full Time - Remote 

About us

Ensuring our clients grow faster using HubSpot is our mission. We have helped hundreds of clients maximise HubSpot, providing expert services across the full HubSpot product range. 

We are extremely proud to be an HubSpot Elite Partner and in the Top 10 solutions providers for HubSpot in the UK. Holding a HubSpot Elite Partner status means we have shown the ability to deliver our services to clients at an extremely high standard, often with very complex implementations and use-cases.

About the role

This remote role is an exciting opportunity for a talented and ambitious Client Success Manager to join our team and help ambitious B2B companies grow faster using HubSpot. We are expanding rapidly, so we are confident the successful candidate will also turbocharge their career!

The Client Success Manager (CSM) is responsible for the relationship and project management of client projects - making sure they are delivered to brief and within the agreed timeframe. The CSM is responsible for maintaining excellent relationships with clients, nurturing accounts and seeking growth opportunities where possible. The CSM will report directly to the CSD and work closely to ensure that client projects are delivered on time and within budget.

If you are an enthusiastic and hardworking individual with a genuine desire to help clients grow, we would love to hear from you!

As a Client Success Manager, your main role and responsibilities will include:

  • Provide regular and timely communication to clients, ensuring excellent relationships are maintained.  
  • Liaise with the team to schedule campaign or implementation tasks, and ensure the work is completed accurately and to brief.
  • Provide the final check of work produced by other teams, such as the technical or creative team, prior to sending to clients, chasing sign-off where necessary.  
  • Liaise closely with the Solutions Team to gather and analyse campaign results, to provide feedback and account recommendations. 
  • Provide quotations to clients in response to new project requests.
  • Within three months to support the Growth Team with pre-sales calls and pitches as required.
  • Be a knowledgeable user of the HubSpot platform, providing client training, delivering and presenting audits where appropriate.
  • Ensure client KPIs are established and met.
  • Supply clients with weekly reports and updates. 
  • Work with the CSD to complete Client Development Plans for every client.

About you

To carry out the role of Client Services Manager, you would be required to have the following skills, experience and attributes:

  • Minimum of 2 years agency experience
  • Minimum of 2 years of hands-on HubSpot experience
  • Bags of digital knowledge and enthusiasm
  • Excellent communication skills with clients and the team
  • An abundance of drive and energy
  • Natural organisational and multitasking skills
  • A forensic attention to detail and the ability to implement processes to maintain quality control across the accounts
  • An affinity for new technology
  • You will be highly organised, confident and professional, with excellent communication (both written and spoken) and fantastic time management skills.
  • You will be willing to work hard and eager to learn.

Our values 

These values are core to our business:

Be curious - We always take initiative, both driving & embracing change. We thrive on exploration, especially when discovering new technologies and methodologies that support growth.

Be accountable - We care about delivering the highest quality of excellence, which means focusing on both the small details and the big picture. Above all, results are king.

Be respectful - We always listen to and respect the opinions, skills and perspectives of others, including the team, clients and partners, and we prioritise honesty and transparency in every interaction.

Be positive - We believe in focusing on opportunities for growth, which means we don’t see problems - we find solutions.

Be ambitious - We strive 100% of the time to learn, grow and move forward to be the very best we can be.

 

If that sounds like you, please get in touch or upload your CV via the form to the right.

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