Visit site
Salary: Up to £28k (DOE)

Client Success Manager

Job description

This is an exciting opportunity for a talented and ambitious Client Success Manager to join our growth agency based in sunny Bournemouth, helping ambitious B2B companies grow faster using HubSpot. We are expanding rapidly, so we are confident the successful candidate will also turbo-charge their career!

The Client Success Manager (CSM) is accountable for an assigned client set/projects, and will work to ensure campaigns are delivered to brief and within the agreed timeframe. The CSM is responsible for maintaining excellent relationships with clients, nurturing accounts and seeking growth opportunities where possible. The CSM will report directly to the CSD and work closely to ensure client projects are delivered on time and within budget.

If you are a bright, enthusiastic, and hardworking individual with a genuine desire to help clients grow, apply now!


To be considered for this role you must have:

Minimum of 2 years agency experience

Bags of digital knowledge and enthusiasm

Excellent communication skills with clients and the team

An abundance of drive and energy

Natural organisational and multitasking skills

A forensic attention to detail and the ability to implement processes to maintain quality control across the accounts

An affinity for new technology

Knowledge of HubSpot is advantageous, but not essential (although you’ll need to learn the platform quickly)


As a Client Success Manager your main role and responsibilities will include:

Providing regular and timely communication to clients, ensuring excellent relationships are maintained

Liaising with the team to schedule in campaign tasks, and ensure the work is completed accurately and to brief

Provide the final check of assets produced by the Solutions Team prior to sending to clients, chasing sign-off where necessary

Liaise closely with the Solutions Team to gather and analyse campaign results in order to provide feedback and account recommendations

Provide quotations to clients in response to new project requests

Support the Growth Team with pre-sales calls and pitches as required

Be a knowledgeable user of the HubSpot platform, providing client training and delivering and presenting audits where appropriate

Complete Hubspot Partner Outsourced Onboardings

Ensure client KPIs are established and met

Supply clients with weekly reports and updates

Work with the CSD to complete Client Development Plans for every client

Personal qualities

To be a successful candidate, you should have the following personal qualities:

You will be highly organised, confident and professional, with excellent communication (both written and spoken) and fantastic time management skills

You will be willing to work hard and eager to learn

You must be creative and resourceful

You will be ambitious and keen to embrace new challenges

You will possess the ability to work to tight deadlines and deliver results

You will have impeccable attention to detail

You will be able to work on individual performance goals and KPIs

You will be a thinker and a doer with a proactive approach to workload and new ideas


20 days holiday, plus bank holidays – minimum

Remote working options

Extensive training in HubSpot

Summer Bash, Christmas party and other social events (in line with Covid-19 restrictions)

Contributory pension

Do you have a question about this role or wish to apply?

If so, please get in contact with Emma at with your questions or upload your CV via the form to the right.



Scroll buttonchevron-iconcultureopinionSearchwork