SALARY: TBC

Role Overview

Key Responsibilities

Project Management (Upmarket Focus)

• Own and manage high-value, complex onboarding and strategic HubSpot projects from inception to completion.
  
  
• Deliver projects within budget, scope, and time constraints, ensuring a premium-level experience for upmarket clients.
  
  
• Track project progress and manage workflows using Teamwork.
  
  
• Report weekly project updates to internal stakeholders; maintain visibility over deliverables without attending routine client calls.
  
  
• Proactively identify and resolve project risks, dependencies, or scope changes in collaboration with the Head of Client Success and Relationship Lead.
  
  

Traffic Management & Resource Operations

• Own the traffic management process for the entire agency, acting as the control centre for task and resource flow.
  
  
• Ensure all team members are assigned appropriate and balanced workloads, supporting project leads to maintain delivery velocity.
  
  
• Monitor deadlines and proactively chase task completions or flag potential delays.
  
  
• Work with senior consultants to ensure they are strategically deployed where their expertise has the most impact.
  
  
• Identify and assign spare capacity to budgeted projects and initiatives.
  
  
• Monitor and analyse non-billable team activity, using a defined framework to evaluate time spent and recommend focus areas.
  
  
• Generate weekly utilisation reports (actual and projected) for the SLT in collaboration with Operations.
  
  

Meetings & Planning Cadence

• Lead the Weekly Capacity Meeting to evaluate current utilisation, address blockers, and reprioritise as needed.
  
  
• Chair the Monthly Resource Planning Meeting to forecast resource needs and align project schedules with staffing (including freelancers).
  
  
• Work with Operations and Team Leads to continually improve utilisation visibility and workload predictability.
  
  

Process & Tooling

• Support the Head of Client Success in operationalising scalable delivery processes using Teamwork and HubSpot.
  
  
• Suggest improvements in project delivery workflows, documentation, and resource tracking tools.
  
  
• Champion process compliance across teams and assist in onboarding new staff to delivery tools and methods.
  
  

Skills and Competencies

Technical Project Skills

• Expert in project planning, milestone tracking, and dependency management.
  
  
• Strong budgeting and cost control abilities.
  
  
• Competent in risk identification, mitigation, and stakeholder communication.
  
  
• Skilled in time management and quality assurance.
  
  

Resource & Traffic Operations

• Strong understanding of capacity planning, task scheduling, and workload forecasting.
  
  
• Ability to analyse and report on utilisation metrics.
  
  
• Proficient in balancing resource availability with client needs.
  
  
• Experienced in managing cross-functional delivery pipelines.
  
  

Tools & Methodologies

• Proficient in Teamwork and HubSpot project management ecosystems.
  
  
• Familiar with Agile and Waterfall methodologies.
  
  
• Advanced documentation and reporting skills.
  
  

Communication & Organisational Skills

• Excellent communicator and active listener.
  
  
• Confident presenter and facilitator for internal meetings.
  
  
• Strong stakeholder management and negotiation capabilities.
  
  
• Meticulous attention to detail and prioritisation under pressure.
  
  

Ideal Candidate Profile

• 3+ years of project management experience, preferably within a digital agency or SaaS environment.
  
  
• Demonstrated experience handling complex and high-value client accounts.
  
  
• Proven success in managing internal resource allocation and task flow across teams.
  
  
• Comfortable operating both strategically and tactically to drive delivery outcomes.
  
  
• Naturally organised, with a proactive mindset and bias for action.
  
  

If you're an expert organiser, strategic thinker, and a strong communicator looking to play a pivotal role in scaling delivery excellence and upmarket client success—this role is for you.

Perks & Benefits

• 23 days holiday + UK bank holidays (minimum)
  
  
• Fully remote working
  
  
• Performance-based bonus scheme
  
  
• Annual training & certifications budget
  
  
• Opportunity to attend HubSpot events and conferences
  
  
• Collaborative, values-led team culture
  
  

Our Values

At BBD Boom, we live by five core values:

• Be Curious – We embrace innovation and seek continuous improvement.
  
  
• Be Accountable – We take ownership and deliver high-quality work.
  
  
• Be Respectful – We champion transparency, diversity, and honest dialogue.
  
  
• Be Positive – We focus on solutions and growth opportunities.
  
  
• Be Ambitious – We aim to learn, improve, and drive impactful change.