Reviews

As a Technical Business Analyst who has worked with a number of third-party delivery partners on CRM transformation programmes, I can confidently say that Katie Townsend is one of the best consultants I've had the pleasure of working with. Katie is exceptionally knowledgeable, responsive, collaborative, approachable, and always willing to support the wider team. Her professionalism, attention to detail, and strong work ethic made working together seamless, with everyone aligned towards the same goal. She played a key role in the successful consolidation of four HubSpot instances into a single production instance, helping us deliver to an ambitious go-live deadline. Beyond the technical implementation, Katie ensured the solution was built on solid foundations—from the underlying data model to the effective use of HubSpot's capabilities. As we all know, a CRM is only as good as the way it is designed and configured, and Katie's expertise was instrumental in maximising the platform's potential. Thank you, Katie, for your outstanding work and commitment throughout the project. I look forward to continuing to work together as we move into BAU support, ongoing enhancements, and future improvements.

Katie Townsend was brilliant and incredibly knowledgeable throughout our HubSpot onboarding process. From the very beginning, she ensured the onboarding was well planned, organized, and completely seamless. She took the time to understand our business requirements and customized the system to make it much more user-friendly for our team. Katie was always available to answer our questions, no matter how big or small, and responded promptly whenever we needed guidance. She explained every step clearly, making sure we understood not only how to use HubSpot but also the practices to get the most value from the platform. She ensured everything was set up correctly, and made us feel confident using the system before the onboarding was complete. Working with Katie was an absolute pleasure, and her expertise exceeded our expectations. I would highly recommend her to anyone looking for a smooth, efficient, and well-supported HubSpot onboarding experience.

Through our research we identified BBD Boom as one of the world’s leading HubSpot implementation experts, and our experience working with them verified that this reputation was well deserved. It was wonderful working with Adam and Katie and we appreciated very much their deep expertise, flexibility, and always rapid responses. We plan to work with them on our Marketing Hub implementation this fall.

It was great working with Clive, who was very helpful and knowledgeable during the entire onboarding process.

The assistance that has been provided while working with Katie with the change over to HubSpot has been excellent. Not only with the depth of knowledge that Katie provides but excellent customer service when there's a need for any help, is always on hand to assist. She is indeed very approachable , patient (and she'd need to be with me :) nothing seems to be an issue throughout the whole migration period. Her wealth of experience and knowledge speaks for itself. Thank You Katie.

Working with Katie and the BBD Boom Team has been excellent. Katie has a wealth of knowledge and her experience speaks for itself. She is very patient, approachable and was always on hand and quick to help with questions and queries during the onboarding process. Highly recommend BBD Boom services and a special mention to Katie for her all her help.

Received great service from Katie and Daniel. Full audit carried out of our portal giving clear recommendations. Then remained with us to implement them. Communication always quick and efficient. Always on hand to offer guidance and suggest best practice. Thank you.

BBD Boom help us to go faster with our marketing across complex ABM programmes, markets and channels by implementing best practise systems and structures quickly. Nothing is too much trouble for our account director Katie, who is organised enough for everyone on a team and you always feel you can trust. She's never dropped a ball. Boom work across different systems we have integrated, using HubSpot to consolidate, activate and report. An absolute pleasure to work with.

Working with BBD Boom and Katie T on our HubSpot onboarding has been an absolute pleasure. She brought great energy to every session and shared practical, insightful tips that made the process smooth and effective for our team. Katie was super responsive by email—always quick to reply—and consistently proactive in guiding us through key steps. Her support has been invaluable in helping us get this important project off the ground, and we truly appreciated her professionalism and enthusiasm throughout.