What you need to know about HubSpot Service Hub

 

HubSpot Service Hub is all about engaging with more customers across new channels with multiple conversations. It’s about creating that unparalleled customer service that exceeds expectations and makes customers become promoters of your business.

It’s basically a platform that brings everything together and makes your life a hell of a lot easier, like one giant content rich inbox for multiple customer conversations.

 

What is it?

 

Service Hub provides you with customer service tools to help you connect with customers, deliver (and exceed) on their expectations and make your life a lot more organised.

It’s built around making it easier to manage and connect with customers and truly help them succeed, making customers happier and therefore keeping them for longer and growing your business faster.

 

Why do we need it?

 

Service Hub gives you modern customer service tools to adapt to today’s empowered customers. Now you can understand their needs, improve their experience, and ultimately exceed their expectations.

61% of consumers have stopped doing business with a brand due to a poor customer service experience (Microsoft State of Global Customer Service Report, 2018). HubSpot Service Hub ensures that this never happens, by allowing you to maintain high standards at the click of a button.

 

Features

 

There are a wide range of features on the Service Hub software to maximise your customer service.

These include:

  •         Conversations
  •         Tickets
  •         Feedback
  •         Automation & routing
  •         Knowledge base
  •         Team email
  •         Live chat
  •         Conversational bots
  •         Reporting
  •         Goals

All of these tools and features mean that you can respond faster and better, boost productivity of your team, help your customers help themselves and grow your business through happier customers.

 

Getting started

 

HubSpot Service Hub is one of the sleekest, most beneficial tools – trust us when we say we couldn’t live without it! If you’d like to know more on how you can implement it within your business or just want to know more about the features, then drop us an email on grow@bbdboom.com or give us a call on 01202 800464 and we’ll be more than happy to share our expertise.

https://www.hubspot.com/products/service

 

Topic:

HubSpot , Service Hub
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