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Customer Service

We help B2B businesses to delight their customers at every step of their journey with you. For every stage of your partnership, our solutions are designed to nurture and grow your customer base.

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Engage and delight with HubSpot

Customer service is all about finding ways to engage and delight your customers in order to turn them into advocates.

Our service strategy offering is all about making full use of HubSpot’s functionality, from knowledge bases to NPS surveys, to improve your customer journey after they’ve signed on the dotted line. This turns them into your company’s greatest asset, generating repeat business and valuable referrals.

Solving problems with content

One of the best ways you can proactively serve your clients and end users is to create helpful, informative content. This is then available for those users to self-serve, or for your team to reference and provide when serving them.

Our content creation services focus on the pain points and snags most common to your customers so that you can help them as effectively and efficiently as possible.

Refining marketing, sales and service

The Inbound Masterplan is designed to create an end-to-end picture of your marketing, sales and service machine. During our workshop, we will map out the user journey as it is and as it should be. We will then expand upon this before presenting it back to you as a phased approach to improving your customer attraction and retention.

This will be in the form of a complex flow chart with detailed supporting documentation of the workflows and assets required to enable the process, as well as costs and timelines for BBD Boom to implement it.

Become a HubSpot super-user

We want our clients to benefit from the full capabilities of the HubSpot platform so they can deliver the best inbound marketing campaigns possible.

Our in-depth training ensures you make the most of the entire HubSpot ecosystem, with the training tailored to the function involved, whether it is sales, marketing or services.

HubSpot zero to hero in 60 days

Regardless of the HubSpot Service license you have, there are seemingly countless features you could utilise and even more options for customising the platform.

Our onboarding services take care of the setup and train you on how to effectively use the tools so that you can make the most of your HubSpot investment within 60 days.

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Why Boom?

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Elite HubSpot Partner

We are a UK based HubSpot Elite Partner. Whatever your goals, our team of experts will learn your business needs and systems inside and out to maximise the value of HubSpot.

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Google Partner

Due to our expert Acquisition Specialists continuously exceeding Google’s performance standards, BBD Boom are a certified Google Partner, able to give you the leads you need at a low cost.

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5 Star reviews

From the exceptional work our team provides to our clients, we are honoured to hold an overall 5-star rating on the HubSpot Partner Directory.

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B2B HUG Leaders

Proudly being elected a HUG Leader, BBD Boom focus on educating HubSpot users on gaining more from the software, hosting events and engaging the HubSpot community.

What our clients say

“They have smart people across the board. We plan to expand our work with BBD Boom and highly recommend their professionalism, responsiveness and deep knowledge across the entire HubSpot platform.”

Tracey Palethorpe | Rosslyn Untitled design (62)

“Their project management is excellent and they really do deliver. I wouldn’t hesitate to recommend, they will really make a difference to your business. We absolutely wouldn’t have gotten to where we are now without them.”

Kerry Leighton-Bailey | Lumi Untitled design (86)

“The team at BBD Boom have helped us tremendously, we have enjoyed every second. They have reacted quickly and are always on hand to help us whenever we need, no matter how small.”

Alice Hills | Truespeed Untitled design (63)

"Me and my Marketing Operations Manager were so impressed by the audit! Clearly a lot of work and research went into it. It felt like a totally personalised session with vast amounts of added value!"

Verity Raphael | Streetbees Zkk6ufho_400x400

"By taking the additional time to really understand our business and how we work, the great team at Boom have enabled us to get the best from our HubSpot investment"

Elliott Carter | Perspicuity perspicuity icon

"They were very supportive and offered invaluable help to ensure we got the most from our HubSpot platform. I would happily work with BBD Boom again"

Kathryn Reeves | Poweron Platforms 1591800866017

Our best work

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Enriching your Software with HubSpot

Consolidating native client software with HubSpot. Integration solutions for educational app company; Sam Labs, and cyber security firm; Titania.

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Enhanced UX with Website Refresh

Boom used growth driven design best practices, allowing Vespa’s website to be optimised in a way that delivers value and drives business growth.

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Sales Process Automation with HubSpot

Onboarding Solutions gives Windsor Telecom a comprehensive, fully automated, fool-proof system that eliminated all need for manual work.

Ready to get started?

Simply fill out the form below and our expert sales team will reach out shortly.

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