Customer Service

Engage and delight with HubSpot

Customer service is all about finding ways to engage and delight your customers in order to turn them into advocates.

Our service strategy offering is all about making full use of HubSpot’s functionality, from knowledge bases to NPS surveys, to improve your customer journey after they’ve signed on the dotted line. This turns them into your company’s greatest asset, generating repeat business and valuable referrals.

Refining marketing, sales and service

The Inbound Masterplan is designed to create an end-to-end picture of your marketing, sales and service machine. During our workshop, we will map out the user journey as it is and as it should be. We will then expand upon this before presenting it back to you as a phased approach to improving your customer attraction and retention.

This will be in the form of a complex flow chart with detailed supporting documentation of the workflows and assets required to enable the process, as well as costs and timelines for BBD Boom to implement it.

HubSpot zero to hero in 60 days

Regardless of the HubSpot Service license you have, there are seemingly countless features you could utilise and even more options for customising the platform.

Our onboarding services take care of the setup and train you on how to effectively use the tools so that you can make the most of your HubSpot investment within 60 days.